The most common reason Patients call 134100 in the after hours


Feeling unwell in the after-hours and your regular GP is closed but the condition does not warrant an Emergency Department visit?

Emergency alternatives are available which include the use of an after-hours home visiting Doctor Service such as Hello Home Doctor Service.

Our Doctors care for you on behalf of your usual GP by providing home visits in the after-hours. We provide care when you cannot wait to see your regular GP the next morning or your condition is not serious enough to present to the Emergency Department.

Hello Home Doctor Service provides diagnosis and treatment of illnesses such as: –

Colds and Flu symptoms

The symptoms of flu can include fever or feeling feverish/chills, cough, sore throat, runny or stuffy nose, muscle or body aches, headaches and fatigue.

Colds affect the nose, the throat and upper airways, and common symptoms include coughing, fever, sore throat, sneezing, blocked or runny nose and general congestion.

The flu is a viral infection affecting your nose, throat and sometimes your lungs. Typical symptoms of flu include fever, sore throat, tiredness and muscle aches.

Antibiotics only work for bacterial infections so they won’t work for colds and flu which are caused by viruses


Respiratory Infections

Respiratory conditions affect your airways and lungs. They can be short term (acute) or long-lasting (chronic). Symptoms may include:

• breathlessness or wheezing
• persistent, new or changed cough
• coughing up blood, mucus or phlegm


ENT Presentations

Ear infections are common, especially in children. Ear infections usually go away on their own within a week or two, but sometimes need treatment with antibiotics.


Urinary tract infections (UTI)

A UTI is caused by bacteria entering the urinary tract, leading to an infection in the bladder, urethra, ureters (urine tubes) or kidneys. If untreated, UTIs can lead to kidney infection, so it’s important to visit your doctor for early management.


Gastrointestinal Illnesses

Gastrointestinal symptoms are common conditions. Most people have experienced upset stomach, indigestion, nausea, vomiting, diarrhoea, constipation etc.


Asthma Asthma is a long-term respiratory condition caused by hypersensitivity (over-reacting to things) and inflammation (swelling and redness) of the airways. Symptoms include a cough, wheezing, chest tightness and breathlessness, and can vary in severity from person to person.



Migraines are common and usually very painful. Many people who have migraines feel vaguely unwell for a day or two beforehand.


Acute Headaches Whilst the term ‘headache’ covers any pain around the head, face or neck area. Headaches are a common cause of pain and discomfort, and most people will have headaches at some time in their lives.



• Seasonal urgent conditions
• Foreign Body removal – where possible
• Wound care
• Paediatric presentations
• Minor Trauma
• Sport injuries
• Musculoskeletal pain
• Acute pain management
• Bladder catheterisation

Our Doctors carry a wide range of starter packs of medications to commence treatment immediately such as antibiotics, analgesics, gastrointestinal, antihistamines and other medications.

Conditions Outside the Scope of After Hours Care

Examples of clinical matters that are outside the scope of care include: –

• Health promotion activity that requires ongoing care
• Management of chronic disease
• Procedures that require resuscitation facilities
• Procedures that may need a Chaperone, good illumination or specific equipment Certification I.e. Driving Licence medicals


Hello Home Doctor Service

Hello Home Doctor Service and its team of dedicated Doctors are committed to ensuring continuity of care by working in conjunction with General Practices, nursing homes and aged care facilities. We do this by attending to: –

• Aged Care Facilities / Retirement Villages in the after-hours when regular GP is not available
• Disability houses and other vulnerable groups in our community
• Patients when specific Instructions are received from the patients regular GP

A copy of the patient report is provided to your regular GP in a timely manner and we encourage all patients to make an appointment for a follow up consultation if your condition does not improve.

Unwell in the after-hours and your condition is not an emergency, after-hours home Doctor services such as Hello Home Doctor Service can be contacted on 134100 as an alternative option other than making a trip to the Hospital Emergency Department.