Hello Home Doctor Service is a fully accredited Medical Deputising Service provider. We offer an after-hours home visiting doctor service to patients at their home or aged-care facility on behalf of the regular GP.
Hello Home Doctor Service offers a bulk billed, doctor home visit in the following after-hours period:
Doctors Hours – Home Visits
Monday: 6pm till 8am
Tuesday: 6pm till 8am
Wednesday: 6pm till 8am
Thursday: 6pm till 8am
Friday: 6pm till 8am
Saturday: from midday onwards
Sunday: 24 hours
Public Holidays: 24 hours (including show holidays)
Call Centre Hours
Call Centre is open 24 hours a day to facilitate continuity of care
For care outside of these times, we suggest you seek medical care by calling or visiting
- Your regular GP
- 13Health 13 43 25 84 (QLD only)
- Healthdirect 1800 022 222
- 000 in case of a medical emergency
- Your local hospital’s emergency department
To provide the highest standard of patient care incorporating a holistic approach toward diagnosis and management of illness;
To provide continuity of care by working in conjunction with General Practices, nursing homes and aged care facilities;
To not discriminate in the provision of excellent care and aim to treat all patients with the upmost due respect including encouraging and promoting a healthier community; and
To foster a culture of collaboration, respect and mutual recognition and we make a commitment to ensuring continuous quality improvement within our service.
CONTINUITY OF CARE
Evidence suggests that communication between a doctor and patient is improved when a good relationship exists between both parties, and Hello Home Doctor Service feels that it is imperative to foster that relationship for continuity of care.
A patient report is completed for every patient seen by a doctor from Hello Home Doctor Service. We endeavour to send a copy of the patient report to your nominated general practitioner for their records. To help us keep your medical care continuous, we ask that you have the name of your general practitioner or medical centre available at the time of making a booking to see a doctor after hours.
Our doctors are fully equipped to treat acute and episodic conditions. Our doctors carry both a supply of emergency medicines and a majority of normally prescribed medicines. These can be administered when an initial dose of medication if necessary and (if appropriate) a prescription provided which can be filled at a pharmacy of your choosing.
All calls are triaged as per the Department of Health guidelines and patients requesting a visit for clinical matters that are outside the scope of deputised care will be referred to regular GP
Examples of clinical matters that are outside the scope of deputised care include:
Health promotion activity that requires ongoing care;
Management of chronic disease;
Procedures that require resuscitation facilities;
Procedures that may good illumination or specific equipment;
Certification i.e. Driving Licence medicals.
No patient is refused access to clinical assessment or medical treatment on the basis of gender, race, disability, Aboriginality, age, religion, ethnicity, beliefs, sexual preference or medical condition. Provisions are implemented to ensure patients with a disability can access our services.
Hello Home Doctor Service bulk-bills all patients registered with Medicare or Veterans Affairs (DVA).
For telehealth bookings, bulk-billed consultations apply if a patient meets COVID-19 criteria as set by the Department of Health. Otherwise, a charge of $50.00 may apply. This will be confirmed by the operator at the time of booking.
Alternatively, if not registered with Medicare but private health insurance (including international students with overseas student health cover – OSHC) is available with an accredited insurer, the payment will be processed directly via your healthcare provider. Accredited insurers include Allianz, Medibank, NIB, Bupa and AHM.
Otherwise, a payment of $200 will be incurred and payment is required via credit card at the time of booking. We do not accept cheques.
Hello Home Doctor Service welcomes suggestions for improvement and responds to concerns raised in a timely manner. Feedback can be provided via the following options:
Send a letter
Call our office during business hours on 134 100
In the event your concerns have not been addressed satisfactorily, patients are able to bring the matter to the:
QLD – Office of the Health Ombudsman by calling 133 646 or by email email@example.com
SA – Health and Community Services Complaints Commissioner by calling 1800 232 007 or by email firstname.lastname@example.org
TAS – Health Complaints Commissioner Tasmania. Phone: 1800 001 170 or www.healthcomplaints.tas.gov.au.
SERVICE INFORMATION SHEET
Please Click this link for a complete download of our Service Information Sheet