Home Doctor Faq

• When can a doctor come out?
• Our doctors commence seeing patients from 6 pm to 8 am (Local Time) Monday to Friday and from midday Saturday to 8 am Monday. This means our doctors see patients all day on a Sunday. Our doctors also see patients all day on gazetted public holidays.
• When can I call for a doctor to see me?
• Our call centre commences taking calls from 6 pm Monday to Friday and from midday on a Saturday. The call centre staff will take calls all day on a Sunday and all day on gazetted public holidays.
• How much will it cost?
• Hello Home Doctor Service bulk-bills all patients registered with Medicare or who hold a valid DVA card for home visits and telehealth consultations.
• We also offer priority telehealth calls where you can waive the waiting times, starting from $80.
• If you are not eligible for Medicare but hold private health insurance – including Overseas Student Health Cover (OSHC) – with an approved insurer, we can process your visit directly through your health fund. Approved insurers include Allianz, Medibank, nib, Bupa, and ahm.
• If your policy includes cover for after-hours services, you may be able to claim the cost of your visit. Please note, if your insurer does not approve or fully cover the claim, you will be responsible for any outstanding amount. If you’re unsure about your level of cover, we recommend contacting your health fund prior to your appointment to confirm your eligibility.
  
• Should I call you in an emergency?
• No — Hello Home Doctor Service is not an emergency service and is not suitable for life-threatening conditions. If you feel that your symptoms are life threatening (i.e. heart attack or stroke symptoms, asthma attacks, fits/seizures) or you have uncontrollable bleeding, then you should call 000 immediately or go to your nearest hospital.
• How do I book?
• To request a doctor to come out to your home you can call 134 100 after 6:00 pm (Local Time) from midday Saturday and all day Sunday and gazetted public holidays. One of our friendly call centre staff members will be ready to take your call.  Alternatively:-

• Book Online:  https://hellohomedoctor.com.au/book-online/
• Download the APP:  https://hellohomedoctor.com.au/download-app/

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  Patient Support Services:  
  Translating and Interpreting Service for non-English speaking patients
  National Relay Service is able to assist people who are deaf, hard of hearing and/or have a speech impairment
• How soon will a doctor come to my house?
• As we are not an emergency service, our doctors aim to attend within four hours from the time of your call. Depending on availability, a doctor may arrive much sooner.
• How will my regular doctor know I have been seen?
• Once a doctor from Hello Home Doctor Service has seen you they will compile a clinical report. Once completed, this clinical report will be sent to your regular General Practitioner for their records thereby ensuring continuity of care.
• What can you do for me after-hours?
• Our doctors are fully equipped to give you quality medical care in the comfort of your own home. We commonly see patients with colds and flu like symptoms, general illnesses, cuts and minor lacerations, respiratory conditions etc. We do not see patients for routine medical consultations such as repeat scripts and immunisations. For the safety of our doctors, we do not prescribe drugs of addiction. Our doctors carry both a supply of emergency and normally prescribed medicines. These can be administered when an initial dose of medication is necessary and a prescription provided (if appropriate) which can be filled at a pharmacy of your choosing.
• Resources for Common Illnesses our Doctors treat
• Colds and Flu
• Ear Ache
• Gastroenteritis
• Abdominal Pain
• Diarrhoea
• Urinary Tract Infection (UTI)
• Heathdirect – Health Topics A-Z
• Health Promotion
• Antibiotic Resistance – the facts
• Smoking
• Nutrition
• Alcohol
• Physical Activity
• Other Useful Resources
• PalAssist – Palliative Care support and advice – 1800 772 273
• NPS Medicinewise for Consumers
• 13 Health – 13 43 25 84 – health advice for Queenslanders 24/7
• Healthdirect – 1800 022 222
• Healthdirect – Medicines Search
• Healthdirect – Service Finder
• Healthdirect – Symptom Checker
• Australia Charter of Healthcare Rights
• Multilingual Resources
• Health Translations Directory
• The Royal Children’s Hospital
• Infection Control – Hand Wash
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